Delmarva Power Customer Relief Fund
Delmarva Power Customer Relief Fund – available only to Delmarva Power electric/gas customers
The Delmarva Power Customer Relief Fund is made possible through a one-time $4.5 million charitable contribution from Exelon, Delmarva Power’s parent company, to the Delaware Energy Fund, and is designed to support limited to moderate income customers.
The Fund was established this year through collaboration with Governor Matt Meyer, legislators, utilities, and the Sustainable Energy Utility (DBA Energize Delaware), who will manage the Fund, administer grants through the newly launched program, and assist eligible customers with applying.
Have questions about the program? Call 888-735-1510
If you have utility billing questions or utility metering questions, call your energy utility. This fund cannot assist with billing and meter related questions the way your local utility can assist. If you are unsatisfied with their response, you may reach out to the Division of the Public Advocate.
How to Qualify
- Active limited or moderate-income Delmarva Power residential electric and/or gas customer
- Limited income households
- Household income that currently qualifies for LIHEAP
- Moderate income households
- Household income above LIHEAP qualification up to 350 percent of federal poverty level and
- Carry a balance of at least $250
- All customers must also participate in the Energize Delaware Home Energy Checkup and Counseling (HEC2) program
Income Qualifications
| Delmarva Power DE Income Guidelines (Monthly) | |
| 60% SMI (Limited Income) | 350% FPL (Moderate Income) |
| 1 person – $3,145
2 people – $4,112 3 people – $5.080 4 people – $6,048 5 people – $7,015 6 people – $7,983 7 people – $8,164 8 people – $8,346 |
1 person – $4,564
2 people – $6,168 3 people – $7,772 4 people – $9,377 5 people – $10,981 6 people – $12,585 7 people – $14,189 8 people – $15,793 |
Fund Allocation Details
- One-time per household; up to $300 in utility bill assistance
- Funds are awarded on a first-come, first-served basis
- Approved grants will be credited to customers’ Delmarva Power account
- Customers with disconnected service: If a customer’s past-due balance exceeds the eligible credit amount and their service has been disconnected and finalized, they are not eligible for the Customer Relief Fund. If the eligible credit covers at least 75% of the balance due, and the customer can make payment on the previous account to reconnect service, they will be considered eligible for the Customer Relief Fund.
Additional Resources
LIHEAP
A federally funded program that helps vulnerable populations stay safe and healthy through initiatives that assist households, and individuals, with their energy bills, energy crises, weatherization, and energy-related home repairs. Click here for more information.
2-1-1
Delaware 211 connects people in Delaware to essential resources throughout the state. Their service is free, confidential, and available in multiple languages.
Weatherization Assistance Program
The Department of Natural Resources and Environmental Control (DNREC) offers a free Weatherization Assistance Program to help establish comfortable, energy-saving homes. Click here for more information.
Delmarva Power Single Stop
Single Stop connects you to essential support services, making it simple to access healthcare, nutritional assistance, and educational aid.
FAQ
- Where can I apply for the Delmarva Customer Relief Fund or the Delaware Energy Fund? Both the Delmarva Power Customer Relief Fund and Delaware Energy Fund require customers to participate in an Energize Delaware energy efficiency program. For Delmarva Power customers, the requirement is to participate in the Energize Delaware Home Energy Checkup and Counseling (HEC2) program. You can learn more and sign up for an HEC2 visit here.Delaware Energy Fund customers are also required to participate in an Energize Delaware energy efficiency program and may participate in the HEC2 (see above for link) or Home Performance with Energy Star® programs. To learn more or sign up for the Home Performance with Energy Star® program visit here.Can I apply for both the Delmarva Power Customer Relief Fund and Delaware Energy Fund?
No, customers are only eligible to participate in one program and may not participate in both programs. Eligible Delmarva Power customers will participate in the Delmarva Power Customer Relief Fund and all other utility customers may be eligible for the Delaware Energy Fund.
When the Delmarva Power Customer Relief Fund has been expended, Delmarva Power customers may qualify for the Delaware Energy Fund so long as they meet program qualifications.
Is there a deadline to apply?
There is no deadline to apply to either the Delmarva Power Customer Relief Fund or the Delaware Energy Fund. Programs will be available until funds run out.
How do I know if I’m eligible?
Delmarva Power customers should visit our Delmarva Power Customer Relief Fund page here.
All other utility customers should visit our Delaware Energy Fund page here.
How will customers receive relief?
Delmarva Power customers will be credited on their Delmarva Power account.
All other utility customers will be credited on their utility account where applicable.
Why is the Sustainable Energy Utility involved in this?
The Delaware Energy Fund was established this year through collaboration between Governor Meyer, legislators, utilities, community organizations, and the Delaware Sustainable Energy Utility (SEU) d.b.a. Energize Delaware. The SEU manages the Delaware Energy Fund and will administer the grants through the funds and assist customers with applying for an energy efficiency program.